Returns, Delivery & Shipping

If a product you buy from us fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law.

Where is delivery available?
Delivery is available to any valid address across Australia in some cases we may also post to New Zealand please contact us as manual arrangement would be required.

If you select the delivery option when you place an order, you will be charged a flat rate delivery fee. However, if the cost to deliver the product to you significantly exceeds the delivery fee (for instance because you are located in a remote area or have placed a special order for large or heavy products), we may contact you to discuss alternative arrangements. This may include canceling or modifying your order if required.

Do you ship overseas?
We only ship within Australia, some products may be available to be shipped to New Zealand on arrangement.

How long does it take to ship my order?
For items in stock where there are no customisations to the order such as a bash plates or pre fabricated merchandise we typically dispatch orders within 2 business days. For items that are to be build such as differentials or custom merchandise we typically dispatch orders within 5 business days.

How will my order be delivered?
When you place an order, you may provide us with the authority to leave the product at your nominated address.

If you do not provide us with the authority to leave the product at your nominated address and no one is available to accept delivery, or we are unable to find a safe place to leave the delivery, we may contact you to arrange an alternative delivery method. This may include re-delivery or collection from your local post office or courier depot.

You acknowledge and agree that any person at your nominated address who accepts delivery is authorised to do so. We (or our courier) may require the person accepting delivery to provide proof of identity and proof of age.

We are not responsible for any loss or damage to a product after delivery has been made or for loss or damage caused by late delivery.

How long will my delivery take?
It may take 3-7 business days for your order to be delivered to your nominated address, internal handling time may be 1-3 business days from your payment clearance date. The delivery of your order may be delayed if an incorrect or incomplete address is provided, personal or payment details require verification for fraud prevention purposes, a product is not stocked near to your nominated address or there are other factors outside of our control.

The estimated delivery date is provided to you as a guide only. Unfortunately, circumstances may change beyond our control which may lead to a delay in your order being delivered on time. All Terrain Action will not accept liability for any delay in procuring the ordered goods that is beyond reasonable control (eg. unavailable stock, lost in transit, damaged in transit etc).

How do I track my order?
After your order has been dispatched we will generally provide a tracking number and the carrier transporting your order. If your order is eligible for free shipping you may not receive a tracking number as we will use the cheapest option available to us to send you that item if tracking is required by you please select a paid postage option at checkout.

What do I do if my order has been lost or stolen?
If your order is taking longer to get to you than the delivery estimate, or if you think it’s been lost or stolen, please contact us.

What do I do if my arrived package is damaged?
If any products are delivered damaged, faulty or incorrect, please contact us.

How do I arrange to return a product?
If you would like to return a product in most circumstances this will be okay as long as the original packaging and product have not been used. Return postage is at the cost of the customer – unless an error has been made by All Terrain Action (eg. shipped incorrect product).

Is there a way I can collect my order instead of having it delivered?
We do not offer a pickup option. Even though we may stock items we do not have a storefront and insurances associated with having customers pick them up from our storage location. For this reason, we do offer at next meet options that is if you want to order items which we can give to you at the next community meet up.

Has COVID affected delivery turnaround?
We are working closely with our delivery services to ensure your order arrives as quickly as possible. You may experience some delivery delays when couriers experience congestion during COVID lockdowns, or high-volume periods.

Who can I speak to about my order?
Our Customer Service Team are on hand during our standard business hours to assist you – please call us (03) 8764 0071 or email [email protected]