Consumer Guarantees
If a product you purchase from us does not meet a consumer guarantee, you are entitled to request a repair, replacement, or refund in accordance with the Australian Consumer Law.
Delivery Availability
We deliver to all valid addresses across Australia. We also ship to any country but advise that we cannot promise that your local customs clearance will allow our item in your country, if its returned to us – we can offer a refund in most cases as long as it is returned in its original condition.
Delivery Fees
When you select delivery at checkout, a flat-rate delivery fee applies. However, if the actual delivery cost is significantly higher (e.g., due to remote location or large/heavy items), we may contact you to discuss alternative arrangements. This may include modifying or cancelling your order if necessary.
International Shipping
For aftermarket Starlink products we ship all over the world.
Dispatch Times
- In-stock items: Usually dispatched within 1 business day for express and 1-3 business day for regular postage items.
- Built-to-order items: Usually dispatched within 2-4 business days after payment has cleared.
Delivery Process
You may provide authority to leave the item at your nominated address.
- If no authority is provided and no one is available to accept the delivery, or if a safe place cannot be found, we will contact you to arrange re-delivery or collection from your local post office/courier depot.
- Anyone at your nominated address who accepts delivery is deemed authorised to do so. Proof of identity or age may be required.
Note: While Australia Post is often used, we may substitute with alternative courier services where requested by customer or when there is an urgency requested. Customer may be required to pay extra for this service.
We are not liable for loss or damage after delivery has been made or for delays outside our control.
Delivery Timeframes
- Estimated delivery times are based on Australia Post’s guidelines from Victoria 3195 to your destination postcode.
- Handling time (time from when we process your order and Australia Post picks it up from our shop at 3pm each business day) our internal handling time is 1–3 business days after payment clearance for items in stock, and 3-5 business days for items on backorder.
Delays may occur due to:
- Incorrect or incomplete address details
- Payment or fraud-prevention verification
- Backordered stock not avaliable, our store clearly shows items in stock and on backorder.
- Factors beyond our control (e.g., courier delays, lost or damaged parcels)
Estimated delivery dates are provided as a guide only. All Terrain Action is not responsible for delays beyond our reasonable control. Express orders are always prioritised and processed ahead of regular postage items and Australia Post also provides faster handling for express deliveries.
Order Tracking
Once dispatched, we generally provide a tracking number and courier details.
- Free shipping orders: Tracking may not be included, as we use the most economical service. If tracking is required, please choose a paid shipping option at checkout.
- Regular/Express orders: Sometimes postage costs are higher then our competitors because we include full insurance. We cover every order for its full market value, so if something is lost or damaged, you’re protected and we’ll replace it at no cost to you. Australia Post requires time to officially declare a parcel lost, and once that happens, we usually send a replacement straight away rather than waiting for the insurance claim to be paid. While many online stores make customers responsible for losses unless extra insurance is purchased, we include insurance automatically to give you peace of mind from the moment your order leaves us until it arrives at your door.
Lost, Stolen, or Damaged Orders
- Lost/stolen: Contact us if your order has not arrived within the estimated timeframe and the tracking does not appear to give any inslight to an order moving through the network.
- Damaged/incorrect: Contact us immediately if any item is delivered damaged, faulty, or incorrect.
Returns
Most returns are accepted provided the product and packaging are unused and in original condition.
- Customer change of mind: Return postage is at the customer’s expense with a 30% restock fee. Refund within 2 business days of product returning and been checked.
- Our error (e.g., incorrect item): We will cover the return postage, we will cover replacement postage and act promptly to resolve, often same day if able.
Collection Option
You can use our Click & Collect service at our Braeside, Victoria store – details are available on our Contact Us page. This is a commercial address open Monday to Friday during business hours. Please note, if the retail store is closed, do not visit our factory location, as staff there are dedicated to manufacturing and vehicle fitouts and cannot assist with retail pickups or sales enquiries.
Customer Support
Our customer service team is available during business hours:
📞 (03) 8764 0071
📧 [email protected]